Updated February 19, 2021
Cancellation / Registration Change Policy
Standard and VIP Passes include multiple logins. These can be shared amongst any team members from the same agency, as long as you don’t exceed your total number of logins at any one time.
If you need to make a change to your registration, your options are outlined below.
Given our new login flexibility, we do not provide registration refunds. Should no-one from your entire agency be available to join any sessions at the conference, we will provide you with a credit towards a future Mirren conference, workshop, or webinar (less ten-percent processing fee). To receive this credit, we must be notified at least forty-eight hours prior to the start of the event. This credit is valid for twelve months from your registration date.
Any change requests should be made in writing. Please send us an email and include the date you registered and the details of your request for a registration change, substitution, cancellation for a credit. We respond to all requests within one or two business days, if not sooner.
Please note: we do not provide refunds – even in a rare situation, beyond our control, that forces us to reschedule any of the conference days. Should we be forced to postpone or reschedule any of the days, a new date will be selected immediately upon resolution of the cause and based upon the most immediate availability of our speakers and suppliers. Availability requirements may also dictate a shift in the speaking roster. Because we commit expenses for each attendee well in advance of the conference, we must strictly adhere to this policy.
You are able to provide your purchased logins to whoever you like at your agency office location. While your team may be working remotely, the logins are available to anyone based out of your office location. Logins can be shared amongst multiple people, but can only be used per the registration passes you purchased, for a total of one, four, or ten logins. If your agency attempts more logins than you purchased in your registration, your access to the conference may be revoked. If you require more than ten logins at a time, purchase the Inner Circle registration option, plus an additional package of ten logins ($385 at registration or by calling Mirren at 866.508.0523).
If you have multiple offices, purchase a conference registration for each office. Logins are not available to be shared amongst other agencies, including holding company sister agencies. If you work for the holding company itself, you will require a separate registration for your holding company team. If you have any questions about the logins you are purchasing please contact us via email or at 866.508.0523.
Note that your registration information may be provided to a small group of conference partners / sponsors, who may provide you with a special offer. If you would like to opt-out of this, please send us an email
By virtue of being selected to speak at our conference, our speakers play a leading role in their company’s activities. As a result, occasionally, a speaker may need to cancel due to being pulled into a critical client or new business meeting. Although this is rare, we do secure another speaker of the same caliber to replace them. If a speaker cancellation should happen with little or no notice, however, we may not be able to replace them. Also, note that in an effort to coordinate so many challenging schedules, we may occasionally need to change the day and/or time of the sessions within our agenda.